cancellation policy

The appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. We require 24 hours notice for any cancellations or changes to your appointment. We will charge a cancellation fee to those patients who provide less than 24 hours notice, or miss their appointment. Please contact us if you have any questions.

PRIVACY & USE OF INFORMATION

Your personal health information is important. Health information can only be collected, used, and disclosed with your consent or the consent of a guardian and/or authorized person. We will collect and protect all personal health information as per the Personal Health Information Protection Act (PHIPA) guidelines. These guidelines can be accessed on the College of Physiotherapists of Ontario’s website. We will only release information for potential referrals to physicians and other healthcare professionals with your consent.